Client Background
A customer approached Greets Data Recovery, Hyderabad, after finding us via Google search. Their Samsung 1TB external hard drive was no longer being detected by any computer. The drive contained years of valuable data, including:
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Critical office documents
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Family photographs
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Personal video collections
Diagnosis by Greets Engineers
Upon inspection in our advanced data recovery lab, our team identified the following:
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Issue: Firmware-level translator corruption was preventing the drive from initializing.
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Good News: There was no mechanical damage to the heads or platters.
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Conclusion: All data remained intact but was inaccessible through standard methods.
Recover Your Important Files
We recover files from damaged or faulty HDDs, SSDs, NAS network drives, USB flash drives, and Smartphones.
Recovery Process
To safely retrieve the client’s data, our engineers followed a meticulous process using industry-grade tools:
- Firmware Analysis: The drive was connected to the PC-3000 system for detailed diagnosis.
- Translator Module Rebuild: The corrupted translator was reconstructed from backup firmware data stored in the system area.
- Drive Access Restoration: Once firmware functionality was restored, the drive became accessible at the firmware level.
- Data Imaging: A sector-by-sector clone of the drive was created to ensure maximum data safety and integrity.
Final Results
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Recovery Success Rate: 100% of data recovered
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Turnaround Time: 3 working days
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Data Delivered: Recovered files were transferred to a new 1TB external hard drive supplied by the client.
Client Testimonial
“I found Greets Data Recovery on Google — they brought my dead drive back and saved all my files.”
FAQs: Samsung External Hard Drive Recovery
Why does a Samsung external hard drive stop detecting?
This could be due to firmware corruption, USB interface failure, or physical damage. In this case, the issue was a corrupted firmware translator.
Can data be recovered if the hard drive has a firmware issue?
Yes. With specialized tools like PC-3000, experts can often repair firmware modules and access data safely.
How long does data recovery take?
Turnaround time varies by issue, but firmware-level recoveries usually take 2–5 working days. This case was completed in 3 days.
Will I get all my files back?
If there’s no physical damage to the platters or heads, and the firmware can be repaired, full data recovery is often possible—as seen in this case.
Is it safe to use DIY software for such issues?
No. Firmware-related issues require professional tools. DIY attempts can worsen the problem or cause permanent data loss.
Need help with a non-detecting hard drive?
Call Greets Data Recovery in Hyderabad now for a free diagnosis or chat with us on WhatsApp
to recover your data safely.