Client’s Issue
A client brought a Toshiba 1TB desktop hard disk into our Hyderabad facility following a severe power surge. The drive failed to spin or be detected by any system. It held crucial office documents, personal files, and years of photographic archives.
After local service centers were unable to address the issue, the client contacted us for professional-level recovery.
Diagnosis & Technical Challenges
Upon detailed examination in our ISO cleanroom:
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PCB (Printed Circuit Board) was damaged by the power surge
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Firmware modules were corrupted
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Internal read/write heads appeared unstable and required further testing
Recover Your Important Files
We recover files from damaged or faulty HDDs, SSDs, NAS network drives, USB flash drives, and Smartphones.
Recovery Process
PCB Replacement & ROM Transfer
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A matching donor PCB was sourced
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Original ROM chip was carefully transplanted to preserve factory head alignment, servo calibration, and encryption keys
Firmware Repair (PC-3000 Utilization)
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We used PC‑3000 tooling to repair corrupted firmware in the service area
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Successfully initialized the drive to regain logical access
Head Stability Assessment & Sector‑by‑Sector Imaging
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After confirming head stability, we performed block-level imaging with specialized hardware
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Captured maximum readable data while minimizing stress on sensitive internal components
Data Extraction & Prioritization
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The client’s highest-priority files—project documents, spreadsheets, and family photos—were extracted and verified first
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Remaining accessible data was then methodically retrieved and validated
Final Data Delivery
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All recoverable content was copied onto a new 1TB external hard disk supplied by the client
Recovery Outcome & Client Feedback
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100% of the client’s critical files were successfully recovered
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Over 97% of the total 1TB of data was extracted
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Turnaround Time: 2 working days
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Client Satisfaction: The client expressed relief and appreciation for our transparent process, technical expertise, and swift delivery
FAQS
1. What steps are involved in recovering data from a power‑damaged hard drive?
Recovery typically involves PCB replacement, ROM transfer, firmware repair, head stability testing, and sector‑level imaging.
2. Can power surges corrupt firmware on a hard drive?
Yes—firmware corruption is a common consequence of electrical surges, making drives undetectable without professional repair.
3. How long does a professional recovery from a damaged 1TB desktop HDD take?
In our experience, full recovery can often be completed in 2 working days, assuming no severe mechanical failure.
4. Is it possible to recover all data from a corrupted desktop drive?
Recovery rates depend on damage severity. In this case, critical files were fully recovered, with over 97% of total data retrieved.
5. What precision equipment is used in professional data recovery centers?
Tools like PC‑3000, cleanroom facilities, and hardware imaging systems are essential for safe and reliable recovery.